Support
The German version is legally binding. This translation is provided for convenience.
We are a two-person company from Berlin and answer every message ourselves. There is no ticket system and no queue, just an email address.
How to reach us
Email: kontakt@gp-innovations.de
We reply within two working days, usually sooner. If you have heard nothing after three working days, your message did not reach us; please write again.
You are welcome to write in English or German.
What to put in your message
The more of this you include, the faster we can help:
- Which app is this about?
- Which device are you using, and which operating system version?
- Which version of the app is installed?
- What did you do, what happened, and what did you expect instead?
- A screenshot, if it helps.
Please do not send us passwords, payment details or identity documents. We will never ask for them.
Common questions
Where do I find the privacy policy for an app?
Every app has its own privacy policy. It is linked in the footer of every page on this website and from the app’s listing in the respective store.
How do I delete my data?
Our apps keep their content on your device, not with us. You can delete individual entries in the app. Removing the app removes the locally stored data with it. If you used iCloud syncing, you manage and delete the data held there in your device’s system settings.
Because we store no personal data about you, we can neither see your content nor delete it for you. The details are in the privacy policy of the app concerned.
I bought something in the app and want to cancel or get a refund.
Purchases and subscriptions in our apps are handled entirely by the respective store. The contracting party for the purchase, and responsibility for billing, cancellation and refunds, therefore lies with Apple or Google, not with us. You manage subscriptions in the settings of your store account.
If something is wrong with the app itself, write to us anyway. We will look into it.
I found a bug or would like a feature.
Write to us. We read every message and plan our work accordingly, even though we cannot build every idea.
I would like to report a security issue.
Please write to us before going public. We will get back to you and fix the problem as fast as we can.
Data protection
How we handle your enquiry is set out in our privacy policy.